Full priced items purchased at Bioppa can be returned, providing they fall under the fault of Bioppa, such as defective, damaged or deformed.

Sale items, discounted items, gift cards, personalised items will not be accepted for returns.

To start a return, you can contact us at sales@bioppajewellery.com. Please provide the following information:

- Full Name (if it was a gift the name of the purchaser)
- Order Number (will be on your purchase email)
- Reason for return (damage/defects etc)
- Contact Number
- Email Address

If your return is accepted and is due to a fault by Bioppa we will send you a digital return shipping label to print out. Alternatively we can reimburse you if your post your return and send us the receipt.

If a return is due to an error on your (customer) side, such as ordering the wrong item/s or ordering too many products, or changing your mind return postage will not be covered by Bioppa.

Please Note: Sale and Discount items are not eligible for returns.

Things to Ensure for Returns:

-Your item must be in the same condition that you received it, unworn or unused.
-It needs to be in its original packaging.
-You need the receipt or proof of purchase (physical or digital).

Timeframes
Please be advised that the completion of any refund may take up to 14 days from receipt of your returned item.

Free 30 Day Returns:
If your return has been found to be due to a fault, damage or defect by Bioppa we will send you a digital return shipping label to print via email to return the item to us. Alternatively we can reimburse you if your post your return and send us the receipt, physical or digital.

Customer Paid Returns
If a return is due to an error on the customer side, such as ordering the wrong item/s or ordering too many products or changing your mind or returning an item after period of time - 30 days, return postage will be paid by you the customer.

We will communicate instructions on how and where to send your package.

Once we have received and inspected your returned item, we will process your refund back onto the payment card you purchased the item.

The refund may take up to 14 days to show in your account. This will depend on the day the refund is processed, the processing times for Shopify refunds, the card type the customer has paid with and their processing times.

Yes, we do accept exchanges in cases where the wrong item has been ordered, as long as the customer contacts us within 14 days of purchase and returns the item with 30 days of purchase.

We will exchange for another product providing the following:

-The item you wish to exchange for is in stock and available at the time of enquiry.
-The items are the same cost, or you are willing to pay the difference for a more expensive item.
-You are willing to pay return shipping to return the item to us, Bioppa will cover the cost of sending the exchanged item back to you.
-The item is unused, unworn and not damaged by you.
-It is returned in its original packaging.
- You have proof of purchase, i.e. digital receipt.

This above is on the condition that the customer agrees exchanges are non refundable, and limited to 1 exchange event per purchase.